Privacy Policy

Information We Collect

Personal Information

When you book an appointment or contact us, we may collect:

• Name and contact information (phone number, email address)
• Health information relevant to your treatment
• Insurance information for direct billing
• Appointment history and treatment notes
• Payment information (processed securely through third-party providers)

By booking a treatment or submitting health-related information, you provide informed consent for Leelawadee Thai Spa to collect and use that information solely for the purposes of providing regulated massage therapy services.

Website Information

When you visit our website, certain non-identifiable information may be automatically collected for analytics and site performance purposes, including:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

How We Use Your Information

We use your personal information for the following purposes:

• Treatment and Care: To provide massage therapy services and maintain treatment records
• Appointment Management: To schedule, confirm, and manage your appointments
• Insurance Billing: To process direct billing with your insurance provider
• Communication: To contact you about appointments, treatment plans, or clinic updates
• Legal Compliance: To meet regulatory requirements for healthcare providers
• Website Improvement: To analyze website usage and improve our online services

AI Assistant and Third-Party Processing

Our website includes an AI-powered assistant designed to help users find information and navigate our services. This assistant uses OpenAI's GPT technology via API integration. When you interact with the assistant, any text you enter may be sent to OpenAI's servers for processing.

We do not store or use these interactions for marketing or profiling purposes. OpenAI may temporarily process and store data to monitor for abuse and improve system performance, in accordance with their own privacy policy: https://openai.com/privacy.

Important: By using the assistant, you acknowledge and consent to this data processing. You may choose not to use the assistant at any time. If you have questions about this integration or your data rights, please contact us.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Insurance Providers: For direct billing and claims processing
• Healthcare Professionals: With your consent, for referrals or coordinated care
• Legal Requirements: When required by law or to protect our rights and safety
• Service Providers: With trusted third parties who assist in our operations (e.g., appointment booking platforms, payment processors)

Third-Party Links

Our website may contain links to third-party websites such as booking platforms (e.g., Jane App) and mapping services (e.g., Google Maps). We are not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies before providing any personal information.

Data Security and Retention

Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure storage of physical and electronic records
• Access controls and staff training on privacy protection
• Encrypted transmission of sensitive data
• Regular security assessments and updates

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Treatment records are typically retained for 7 years after your last visit, in accordance with professional regulatory requirements.

Your Privacy Rights

Under Canadian privacy laws, you have the right to:

• Access – Request a copy of your personal information
• Correction – Request correction of inaccurate or incomplete info
• Withdraw Consent – Withdraw permission for certain uses (where legally allowed)
• Complaint – File a complaint with the Privacy Commissioner of Canada

To exercise these rights or if you have questions about our privacy practices, please contact us using the information provided below.

Cookies and Website Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide relevant content and advertisements

Cookie Consent: By continuing to use our website, you consent to our use of cookies in accordance with this Privacy Policy. You may withdraw consent by disabling cookies in your browser settings.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.